"Guest satisfaction" was measured by the Guest Satisfaction Score (GSS) Index. There were four winners; one for each of the brands owned by the hotel group:'
- InterContinental (Winner: InterContinental Vendome, Beirut)
- Crown Plaza (Winner: Crown Plaza, Dublin Airport)
- Holiday Inn (Winner: Holliday Inn, Kuwait)
- Express by Holiday Inn (Winner: Express, London Chingford-North Circular)
Here's a lame idea: let's have a CSS Index (Citizenship Satisfaction Score Index). How well do you think our politicians would perform?
Voting is supposed to guage their performance, but for some inexplicable reason, Lebanese tend to vote for all the wrong reasons! The CSS Index is our solution!